Terms and Conditions

This site is operated by Gift City UK Ltd (hereafter THE MERCHANT) and registered in England, Registration No. 8534166, with registered address at 123 Royal Worcester Crescent, Bromsgrove B60 2TG.  The trading address is: Gift City UK Ltd, PO Box 508, Stevenage SG1 9LE (hereafter THE MERCHANT ADDRESS), and email address is: customerservices@giftcityuk.com.

Any purchase of goods from the site www.giftcityuk.glass-engraver.co.uk/ (hereafter THE MERCHANT SITE) requires the customer to consult and accept these terms and conditions. The click validating the order implies full acceptance of these terms and represents the customer's "digital signature".

These are the Gift City UK Ltd online store 'Terms and Conditions', to which all users agree to and all online purchases are subject: 

1. Price Information and Other Information Displayed on www.giftcityuk.com
All prices shown include VAT. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.
Every effort is made to ensure the accuracy of all information contained within our site. If, for whatever reason, we are unable to fulfil your order we will offer the nearest possible alternative or issue a full refund if payment has already been processed.

2. Ordering Goods
To order goods from our online store simply click the "add to basket" button on the product information page. After making your selections use the "view basket" link. You will be able to review and amend your order before proceeding through the checkout pages. All payments will be processed by Paypal. All orders placed with www.giftcityuk.com  are subject to stock availability and to the validation checks described in section 4 below. Also please refer to section 1 above regarding incorrect prices. No contract will exist between you and THE MERCHANT for the sale of products by us to you until we send our official order acknowledgement to you. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, www.giftcityuk.com reserves the right to decline orders for bulk, high value or otherwise suspicious purchases. Please note that the only language in which the contract can be concluded is English. Details of your order will be retained by THE MERCHANT in our database and these details can be made available on request. Please email us at customerservice@giftcityuk.com

3. Payment
We accept payment via Paypal which accepts most major credit or debit cards. Payment will be debited to your account before the despatch of your purchase. Goods will only be released once payment has been received by us in full.

If you would like to order using a different payment method, please contact us at customerservice@giftcityuk.com.

4. Validation Checks
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, THE MERCHANT will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data) and/or through third party companies. We may need to contact you by letter, telephone or email to verify details before we are able to dispatch your order or we may be unable to accept your order.

5. Liability
All information supplied by or on behalf of THE MERCHANT in relation to the products displayed on this site, whether in the nature of data, recommendations or otherwise, is believed reliable. THE MERCHANT assumes no liability whatsoever in respect of application, processing or use made of the aforementioned information or products, or any consequence thereof. The buyer undertakes all liability in respect of the application, processing or use of the aforementioned information or product, whose quality and other properties he shall verify, or any consequence thereof. No liability shall attach to THE MERCHANT for any infringement of the rights owned or controlled by a third party in intellectual, industrial or other property by reason of the application, processing or use of the aforementioned information or products by the buyer.

6a. Delivery of Goods
We can deliver to addresses within the United Kingdom.

Goods can be delivered either to most UK business or home addresses with a valid postcode.

Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery, Royal Mail Special Delivery or by Courier. A signature is required for most deliveries.

If your order contains more than one product the individual products may, on occasions, be sent on multiple dispatches. 

6b. Delivery Charges
Carriage & packing charges are detailed during the purchase process.

We can deliver to addresses within the United Kingdom.

Goods can be delivered to most UK business or home addresses with a valid postcode.

6c. Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays).

From the receipt of your order we will endeavour to deliver your chosen items to you within 7 working days providing the goods are in stock, unless a longer delivery time is shown on the product information page. An estimated delivery time will be shown on your official order acknowledgement.

Deliveries to non-Mainland or remote locations may take longer.

Risk in the goods will pass to you on delivery. Delivery is deemed to have taken place once a signature has been received accepting such delivery.

Goods delivered by courier should arrive between 8am and 9pm, Monday to Saturday. All deliveries must be signed for. If you are out when the courier arrives the Courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.

We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. Where possible, we will inform you if we become aware of an unexpected delay.

Please note that in all cases any delivery times quoted are estimates only and THE MERCHANT shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of failed or late delivery howsoever caused.

7. After-sales Support, Warranty and Guarantees
Where applicable, details of manufacturers guarantees or warranty arrangements are available on request. After sales support or warranty/guarantee claims will initially be dealt with by contacting us by email customerservice@giftcityuk.com.

If you would like to receive a copy of a warranty or guarantee for a particular product prior to purchase, please write to:
Customer Services (Guarantees)
Gift City UK Ltd.  PO Box 508, Stevenage SG1 9LE or email: customerservice@giftcityuk.com

8. Complaints and Queries
If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please either e-mail us at customerservice@giftcityuk.com, or write to: Gift City UK Ltd, PO Box508, Stevenage SG1 9LE and we will do everything we can to help you.

9. Returns Policy

You may, within 14 working days of receipt of your order, return any item in unused, original condition for a full refund. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy set out below.  The return cost to be met by the buyer.

Some of our products are fragile. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods.

If you wish to return items, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

The return package, including written details of the reason for return, must be sent to the following address:

Gift City UK Ltd. PO Box 508, Stevenage SG1 9LE.

If you return items within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 30 days of receiving the returned items. In this case, we will refund the price of the product in full, including a refund of the original delivery charges charged to you. However, you will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product(s).

If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided.

Any returns must be agreed and authorised by us in writing before they can be accepted.

This does not affect your statutory rights.

10. Safe Shopping Guarantee
We have used every effort to ensure that shopping on the Internet with THE MERCHANT is as safe as purchasing by credit or debit card from offline companies. Our secure server software encrypts your personal payment information sent over the Internet. Payments are processed using latest encryption methods. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

11. Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm THE MERCHANT or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

12. Web Site Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice. Gift City UK Ltd owns the copyright in all materials on this site.

13. Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of Gift City UK Ltd or the property of their respective owners and is protected by United Kingdom copyright laws. All trademarks that appear on this site are the property of their respective owners.