Here are our Frequently Asked Questions

Just click on the question to receive your answer.

If you have a question that's not listed here, please contact us.

Can I alter, make changes or add to an order?

Can I get an item gift wrapped?

Can I have additional words engraved on an item?

Can I have only words engraved on an item?

Can I only buy items in singles?

Can I save items as favourites?

Can I see a proof of the artwork before engraving is carried out?

Can you print using Pantone colours?

Do you ship items internationally?

How do you set your post and packing charges?

How long does it take to get an item engraved?

How secure are my payment details?

How secure are my personal details?

In what format do you require the customer supplied artwork for normal engraving or printing?

In what format do you require the customer supplied photo or graphic for photo engraving?

Is it possible to have an item engraved in more than place?

Is it possible to have colour added to an engraving?

What happens if an item I receive is damaged or faulty in some way?

What methods of payment can I use?

What methods of printing do you use?

When do you take payment?

Which colours can be used with pad printing?